WordPress maintenance plans

Do you have the time and technical expertise to ensure your website’s success?

Juggling software, servers and security can be stressful. With our maintenance plans, we can do it all for you.

wordpress maintenance plans edinburgh

Why does my website need a WordPress care plan?

You’ve invested time, effort, and money into developing your website. It’s too important to let it go to waste.

wordpress maintenance plans uk

1. Too much to think about

A website that is not properly maintained risks becoming slow, outdated, hacked, or outranked by competitors. To make your website successful, you’ll need to:

2. Get priority support

Joining one of our maintenance plans means that you are our priority. We guarantee that we will be here for you when you need us most.

3. Protect your investment

More than 50,000 websites get hacked each day and 90% of all websites that are hacked are WordPress. 

A website can be hacked and visitors redirected to another site without the website owner being aware of the problem. Even worse, if a site is hacked or infected with malware, its organic ranks and traffic may vanish.

4. Safeguard your revenue

Just consider this for a moment:

wordpress maintenance performance
website support plans

5. Be on top of Google

Imagine waking up one morning, checking your Google rankings, and seeing that your site has disappeared from the #1 page.

This is highly likely to happen to you at some point, and you’ll need to know how to deal with it. Regularly checking and monitoring your site will guarantee that it is current and free of critical issues that could hurt your Google results.

Does all that technical work make you a little nervous?

You’re not alone. Like many of our clients, a lack of time or skills can be limiting. Let us take the weight off your shoulders so you can focus on growing your business.

Our WordPress maintenance packages have got it all

Your website troubles will be gone for good for less than a cup of your daily coffee.

General website
Ecommerce

Business

£ 200 /mo.

The complete solution to boost your business.

  • Premium hosting (UK)
  • Our Managed WordPress Hosting is built on fast and secure Google Cloud servers situated in UK,  the United States, Europe and Singapore. This will ensure lightning-fast loading times regardless of where your visitors come from.

  • SSL certificate (HTTPS)
  • SSL safeguards your website from phishing attacks, data breaches, and a variety of other dangers. It creates a safe space for both visitors and site owners.

  • All software updates
  • The software on your website must be updated on a regular basis in order to keep it running smoothly and free of vulnerabilities. These include weekly WordPress, theme & plugin updates​.

  • Pro security software
  • You will gain access to our premium pro security software.

  • 24/7 Security scans
  • Threats are watched 24 hours a day, seven days a week, and automatic protection is used to defend your website from malware and security threats.

  • 24/7 Uptime monitoring
  • Automatic website checks detect and inform us of any downtime, allowing us to resolve issues in minutes. This ensures that your website is constantly accessible to your visitors, ensuring that no prospective consumers or sales are lost.

  • Daily backups (2x)
  • Each day your entire website will be backed up on your server and off-site in case your server is compromised with a 30-day archive. This gives you another layer of security and true peace of mind.

  • Backup restoration
  • If, for any reason, a backup needs to be deployed, just let us know. We'll handle it at no extra cost.

  • Montly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • All premium licences
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £700 per year.

  • 20% Discount retainers
  • When you take on a care plan you will get a 20% discount on our hourly and SEO retainers.

  • Priority support (24h)
  • Your requests will be a priority to us. We will respond to you in up to 24h.

  • Safe updates & bug fixes​
  • It is not rare that updates may break a page layout or even your entire site. If this happens, you can have the peace of mind we will fix it at no additional cost.

  • Scan & fix broken links
  • Regular link scans will be performed to ensure that all pages are accessible to visitors and search engines.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Speed optimisation
  • We will provide continual optimisation to improve your performance grade and website speed for search engines such as Google, Yahoo or Bing.

  • Google Analytics report
  • Get insights of your visitors and know exactly what is happening on your website.

  • SEO rankings report
  • Keep track of how your keyword rankings fluctuate, as well as who your competitors are and where you are compared to them. Up to 40 keywords.

  • Hack & malware repair
  • If malware is detected on your site, it will be removed automatically, preventing further damage or embarrassing mistakes.

  • Monthly strategy call
  • We'll set up a 60 min monthly call to talk about marketing strategies, website performance, and other things relating to your online growth.

Solid

£ 100 /mo.

Best for businesses who want to grow and perform.

  • Premium hosting (UK)
  • Our Managed WordPress Hosting is built on fast and secure Google Cloud servers situated in UK,  the United States, Europe and Singapore. This will ensure lightning-fast loading times regardless of where your visitors come from.

  • SSL certificate (HTTPS)
  • SSL safeguards your website from phishing attacks, data breaches, and a variety of other dangers. It creates a safe space for both visitors and site owners.

  • All software updates
  • The software on your website must be updated on a regular basis in order to keep it running smoothly and free of vulnerabilities. These include weekly WordPress, theme & plugin updates​.

  • Pro security software
  • You will gain access to our premium pro security software.

  • 24/7 Security scans
  • Threats are watched 24 hours a day, seven days a week, and automatic protection is used to defend your website from malware and security threats.

  • 24/7 Uptime monitoring
  • Automatic website checks detect and inform us of any downtime, allowing us to resolve issues in minutes. This ensures that your website is constantly accessible to your visitors, ensuring that no prospective consumers or sales are lost.

  • Daily backups (2x)
  • Each day your entire website will be backed up on your server and off-site in case your server is compromised with a 30-day archive. This gives you another layer of security and true peace of mind.

  • Backup restoration
  • If, for any reason, a backup needs to be deployed, just let us know. We'll handle it at no extra cost.

  • Montly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • All premium licences
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £500 per year.

  • 15% Discount retainers
  • When you take on a care plan you will get a 15% discount on our hourly and SEO retainers.

  • Priority support (24h)
  • Your requests will be a priority to us. We will respond to you in up to 24h.

  • Safe updates & bug fixes
  • It is not rare that updates may break a page layout or even your entire site. If this happens, you can have the peace of mind we will fix it at no additional cost.

  • Scan & fix broken links
  • Regular link scans will be performed to ensure that all pages are accessible to visitors and search engines.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Speed optimisation
  • We will provide continual optimisation to improve your performance grade and website speed for search engines such as Google, Yahoo or Bing.

  • Google Analytics report
  • Get insights of your visitors and know exactly what is happening on your website.

  • SEO rankings report
  • Keep track of how your keyword rankings fluctuate, as well as who your competitors are and where you are compared to them. Up to 20 keywords.

  • Hack & malware repair
  • If malware is detected on your site, it will be removed automatically, preventing further damage or embarrassing mistakes.

  • Monthly strategy call
  • We'll set up a 60 min monthly call to talk about marketing strategies, website performance, and other things relating to your online growth.

Maintain

£ 50 /mo.

Great for small business sites who want peace of mind.

  • Premium hosting (UK)
  • Our Managed WordPress Hosting is built on fast and secure Google Cloud servers situated in UK,  the United States, Europe and Singapore. This will ensure lightning-fast loading times regardless of where your visitors come from.

  • SSL certificate (HTTPS)
  • SSL safeguards your website from phishing attacks, data breaches, and a variety of other dangers. It creates a safe space for both visitors and site owners.

  • All software updates
  • The software on your website must be updated on a regular basis in order to keep it running smoothly and free of vulnerabilities. These include weekly WordPress, theme & plugin updates​.

  • Pro security software
  • You will gain access to our premium pro security software.

  • 24/7 Security scans
  • Threats are watched 24 hours a day, seven days a week, and automatic protection is used to defend your website from malware and security threats.

  • 24/7 Uptime monitoring
  • Automatic website checks detect and inform us of any downtime, allowing us to resolve issues in minutes. This ensures that your website is constantly accessible to your visitors, ensuring that no prospective consumers or sales are lost.

  • Daily backups (1x)
  • Each day your entire website will be backed up on your server with a 30-day archive. In case the worst happens, you won't lose money.

  • Backup restoration
  • If, for any reason, a backup needs to be deployed, just let us know. We'll handle it at no extra cost.

  • Montly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • All premium licences
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £500 per year.

  • 10% Discount retainers
  • When you take on a care plan you will get a 10% discount on our hourly and SEO retainers.

  • Priority support (48h)
  • Your requests will be a priority to us. We will respond to you in up to 48h.

  • Safe updates & bug fixes
  • It is not rare that updates may break a page layout or even your entire site. If this happens, you can have the peace of mind we will fix it at no additional cost.

  • Scan & fix broken links
  • Regular link scans will be performed to ensure that all pages are accessible to visitors and search engines.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Speed optimisation
  • We will provide continual optimisation to improve your performance grade and website speed for search engines such as Google, Yahoo or Bing.

  • Google Analytics report
  • Get insights of your visitors and know exactly what is happening on your website.

  • SEO rankings report
  • Keep track of how your keyword rankings fluctuate, as well as who your competitors are and where you are compared to them. Up to 20 keywords.

  • Hack & malware repair
  • If malware is detected on your site, it will be removed automatically, preventing further damage or embarrassing mistakes.

  • Monthly strategy call
  • We'll set up a 60 min monthly call to talk about marketing strategies, website performance, and other things relating to your online growth.

Benefits of a fully managed WordPress website

The reasons are clear. Ensure the growth of your business and avoid unnecessary headaches for you and your team.

Continued success

Our expert website maintenance services not only make your life easier, they also lay a solid basis for growth through website optimisation and digital marketing.

Stay secure

With our premium technology you will have protection against attacks, hacks, and malware that can destroy your site and ruin your company’s reputation.

Save money

Running a top performing website is expensive (over £600/year). Software licences need to be renewed on a monthly or annual basis. With us you get them free.

Access priority support

Your requests are prioritised over others and you are guaranteed a fast response time. In addition, you can take advantage of our discounted retainer plans.

Do you need regular help with your website?

If you want us to do your content updates or develop new pages and functionalities an hourly retainer can help.

website maintenance packages

Monthly hourly retainers

Hourly retainers are a great way of having your website managed month to month. They are customisable depending on how many hours per month you need.

Moreover, if you don’t request any changes then we may use this time to optimise your site.

All retainers come at a discounted hourly rate and are billed each month together with your maintenance plan.

Victor has provided support to my website since June 2020. He is amazing… no job is too big or small…he provides quick and efficient support when I ask him and without the jargon. I recommend his IT support to anyone who needs help on their website. He is professional, responsive and flexible.

WordPress care plan FAQs

Here are some of the most frequently asked questions concerning our WordPress maintenance plans.

Even if you are not making significant changes to the front-end of your website, a lot happens on the back end to keep it functioning properly.

New updates can break your design, hackers will have it easy to get on your website, and with time the overall speed/performance of your site will decrease significantly. Just like a car, any website needs to be properly maintained on a regular basis.

A maintenance plan ensures that all of the above is covered, kept up to date and properly optimised, ensuring that your site runs smoothly and is secure.

Yes, but there will be a minimum £100 charge per request and we won’t be able to give you priority support, which is reserved for care plan clients.

Payments are automated and taken monthly by direct debit, credit or debit card. We currently use Stripe subscriptions and GoCardless as our payment options.

While every precaution is taken to keep websites safe and secure, nothing you can do to a website will make it 100% safe and secure in the long run.

If your website gets hacked, we can help you restore the most recent backup at no additional cost. 

When further action is needed to resolve the attack, this will be charged at our hourly rate. With our Business subscription plan, we provide a complete malware and hack removal that is included in your plan’s price.

Please note that if your website is not hosted by us, backup restoration is not covered by our maintenance plans, and we will need to contact your hosting company to assist you with the problem. This will be charged at our hourly rate. We would encourage you to check with your hosting company to ensure that you have enough security in place.

It is not rare that updates may break a page layout or even your entire site.

That is why our Solid and Business subscription plans include the feature Safe updates, which fixes this problem at no additional cost.

The Maintain subscription plan does not include the safe update feature and any work towards resolving this issue will be charged at our hourly rate.

YES.

Just kidding. You don’t have to sign a long-term contract and can cancel at any moment.

If you want to cancel your plan, you only need to provide us 30 days’ notice. This way we can set up your site and migrate it to the hosting service of your choosing and tell you which premium licences to purchase.

Even better! We have partnered with Siteground, one of the top managed WordPress hosting companies in the world (if not the top).

Currently, SiteGround has data center locations in UK (London), USA, the Netherlands and Singapore. This means your site will be hosted in all these locations improving website loading speed no matter where your visitors come from.

Of course! We adore WooCommerce sites and are excited to provide support for them.

For all support queries, we use Clockify, a time tracking tool.

Once we finish working on your request, we mark it with the amount of time spent.

We keep track of everything and can supply you with a spreadsheet detailing the dates, requests, and time spent. We’re pretty organised!

Please note that larger or more complex sites may incur additional fees for maintenance. We will notify you if your site is likely to incur additional charges.

If you choose to cancel your plan for any reason, please notify us and give us 30 days’ notice so that we can set you up with a hosting provider of your choosing, advise you on which software premium licences to purchase, and ensure that your website is properly equipped.

Please keep in mind that your final payment will be due after your 30-day notice period, so when you give notice, you will have to make another final payment. And if you want to continue your plan at any point, we’ll be happy to assist you.

You will lose access to our licence to use the plugin, but you can continue to run the premium plugins by purchasing them yourself.

We’re afraid we won’t be able to continue servicing websites that aren’t covered by our website maintenance subscriptions.

Yes, you have the option to upgrade at any moment.

We expect that your company will grow, and we will offer you the tools you need to help your website expand as well.

You do not have to, however, the best approach for us to ensure that your website is well-maintained is to put it on a server that we manage. We’ve encountered far too many clients who have put their websites on the improper hosting, which has hurt their websites and added extra costs in the long run.

When it comes to WordPress hosting, we only use the best because we understand how crucial it is. This is something that is frequently overlooked.

Additionally, if you decide to use your own hosting provider, several of the “security” and “hosting” services we provide would no longer be available, and would need to be dealt with by your hosting provider. We can still do this for you, but as part of our standard hourly rate.

No. It’s an optional part of the support plan.

Of course, but keep in mind that updates can sometimes have unintended repercussions across your site.

As your site gets bigger and more complex, especially if you start to use more software components, the chances of an unexpected side effect skyrocket.

The truth is that websites can break. It’s not what you want to hear, but it’s completely normal for a site update to break your theme, page layouts, or any other custom built elements. This is something we see all the time.

Before we make any changes, we’ll make sure you have backups of both your site files and database.

We are available every day of the week and will reply within your designated time, 48 or 24 hours, depending on your maintenance plan.

Please send us your request to our support email: support@solidwebdesign.co.uk

Of course. We can discuss discounts and customised support packages if you have many sites, or if for example, you have one large site and another smaller one.

Yes we do. We understand your website care requirements may slightly differ to the ones offered due to the nature of your business.

If this is the case, please contact us and we will put together a tailored plan for you.

Absolutely! We love to assist WordPress website owners in keeping their sites safe, secure, and up to date.

But before we can accept your website into one of our Care Plans, we’ll need to conduct an audit. The audit costs £150 and includes two hours of time to tackle any website issues that need to be addressed before we can add you to a plan.

Ready to protect and improve your website?

We offer a 30-minute, no-obligation consultation. Just let us know a few details and we’ll be in touch.

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