WordPress maintenance plans

Do you have the time and technical expertise to ensure your website’s success?

Juggling software, servers and security can be stressful. With our maintenance plans, we can do it all for you.

wordpress maintenance plans edinburgh

Why does my website need a WordPress care plan?

You’ve invested time, effort, and money into developing your website. It’s too important to let it go to waste.

wordpress maintenance plans uk

1. Too much to think about

To make your website successful, you’ll need to:

2. Dedicated support

Can you imagine running into a problem with your website and needing it fixed as soon as possible?

The gem of a maintenance plan is having a team that cares. You’ll always have someone to help you when you need the most.

3. Protect your investment

Did you know that more than 50,000 websites get hacked each day and 90% of all those websites are WordPress?

A website can be hacked and visitors redirected to another site without the website owner being aware of the problem. Even worse, if a site is hacked or infected with malware, its organic ranks and traffic may vanish.

4. Safeguard your revenue

Just consider this for a moment:

wordpress maintenance performance
website support plans

5. Be on top of Google

Imagine waking up one morning, checking your Google rankings, and seeing that your site has disappeared from the #1 page.

This is highly likely to happen to you at some point, and you’ll need to know how to deal with it. Regularly checking and monitoring your site will guarantee that it is current and free of critical issues that could hurt your Google results.

Does all that technical work make you a little nervous?

You’re not alone. Like many of our clients, a lack of time or skills can be limiting. Let us take the weight off your shoulders so you can focus on growing your business.

Our WordPress maintenance packages have got it all

Your website troubles will be gone for good for less than a cup of your daily coffee.

Professional

£ 220 /mo.

For high-traffic and performing sites that demand extra critical care. Includes boosted hosting power.

  • Custom cloud UK hosting with daily backups
  • We include ultra-fast WordPress hosting to ensure the best possible performance for your site.

    In addition, each day your entire website will be backed up giving you true peace of mind.

  • Weekly updates & bug fixes
  • For security and speed, keeping your website up to date is critical. If anything breaks from an update, it’s covered and taken care of.

  • 24/7 Security & hack repair
  • When we say 24/7, we mean 24 hours a day, 7 days a week. We'll be notified right away if someone tries to interfere with your site, and we'll take appropriate action. We have backups, logs, and multiple layers of security in place.

  • 24/7 Uptime monitoring
  • The majority of website owners have no idea if their site is up all of the time. When a website is unavailable, even for a short period of time, it might result in lost revenue. We'll be notified right away if your site goes down.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Monthly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • Priority support (24h)
  • Your requests will be a priority to us. We will respond to you in up to 24h.

  • 20% Discount retainers
  • When you take on a care plan you will get a 20% discount on our hourly and SEO retainers.

  • All premium plugins £600+
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £600 per year.

  • 8x Business email
  • This plan includes up to 8x business emails.

  • SMTP Email delivery system
  • SMTP helps to send out emails reliably and quickly avoiding spam folders whenever your emails are going to your customers.

  • Spam protection
  • Your site will be protected against malicious email and spam comments.

  • WooCommerce / Membership / LMS / Booking site support
  • Support for Woocommerce, Membership, Learning platforms and booking websites.

E-commerce

£ 130 /mo.

Fully optimised for WooCommerce / Booking websites, including SMTPs for email deliveries.

  • Cloud-based UK hosting with daily backups
  • We include ultra-fast WordPress hosting to ensure the best possible performance for your site.

    In addition, each day your entire website will be backed up giving you true peace of mind.

  • Weekly updates & bug fixes
  • For security and speed, keeping your website up to date is critical. If anything breaks from an update, it’s covered and taken care of.

  • 24/7 Security & hack repair
  • When we say 24/7, we mean 24 hours a day, 7 days a week. We'll be notified right away if someone tries to interfere with your site, and we'll take appropriate action. We have backups, logs, and multiple layers of security in place.

  • 24/7 Uptime monitoring
  • The majority of website owners have no idea if their site is up all of the time. When a website is unavailable, even for a short period of time, it might result in lost revenue. We'll be notified right away if your site goes down.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Monthly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • Priority support (24h)
  • Your requests will be a priority to us. We will respond to you in up to 24h.

  • 10% Discount retainers
  • When you take on a care plan you will get a 10% discount on our hourly and SEO retainers.

  • All premium plugins £600+
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £600 per year.

  • 3x Business email
  • This plan includes up to 3x business emails.

  • SMTP Email delivery system
  • SMTP helps to send out emails reliably and quickly avoiding spam folders whenever your emails are going to your customers.

  • Spam protection
  • Your site will be protected against malicious email and spam comments.

  • WooCommerce / Membership / LMS / Booking site support
  • Support for Woocommerce, Membership, Learning platforms and booking websites.

Basic

£ 60 /mo.

Suitable for the majority of WordPress websites. Everything you'll need to keep your website safe and running smoothly.

  • Cloud-based UK hosting with daily backups
  • We include ultra-fast WordPress hosting to ensure the best possible performance for your site.

    In addition, each day your entire website will be backed up giving you true peace of mind.

  • Weekly updates & bug fixes
  • For security and speed, keeping your website up to date is critical. If anything breaks from an update, it’s covered and taken care of.

  • 24/7 Security & hack repair
  • When we say 24/7, we mean 24 hours a day, 7 days a week. We'll be notified right away if someone tries to interfere with your site, and we'll take appropriate action. We have backups, logs, and multiple layers of security in place.

  • 24/7 Uptime monitoring
  • The majority of website owners have no idea if their site is up all of the time. When a website is unavailable, even for a short period of time, it might result in lost revenue. We'll be notified right away if your site goes down.

  • Performance monitoring
  • Monitoring the performance of your website gives you insight into what's going on with it and how it's doing. It's the first step toward resolving any issues.

  • Monthly detailed report
  • Every month we prepare and send you a report so you can know exactly what’s been done, and how your website is performing.

    What's included in the report will depend on which plan you are in. Regardless,  you will always be informed.

  • Priority support (48h)
  • Your requests will be a priority to us. We will respond to you in up to 48h.

  • 5% Discount retainers
  • When you take on a care plan you will get a 5% discount on our hourly and SEO retainers.

  • All premium plugins £600+
  • WordPress sites are made up of numerous pieces of licensed software. These licences must be renewed on a monthly or annual basis and are worth over £600 per year.

  • 1x Business email
  • This plan includes up to 1x business email.

  • SMTP Email delivery system
  • SMTP helps to send out emails reliably and quickly avoiding spam folders whenever your emails are going to your customers.

  • Spam protection
  • Your site will be protected against malicious email and spam comments.

  • WooCommerce / Membership / LMS / Booking site support
  • Support for Woocommerce, Membership, Learning platforms and booking websites.

Benefits of a fully managed WordPress website

The reasons are clear. Ensure the growth of your business and avoid unnecessary headaches for you and your team.

Knowing you site's health

Feel assured and confident that your website is something you don’t have to worry about with monthly data-driven website reports.

Hack protection

You will have protection against attacks that can destroy your site and reputation. If someone tries to mess with your website, we’ll know right away and take action.

Save time and money

Running a top performing website is expensive. That is why we cover most premium software licences as part of your maintenance plan (£600+/year).

Having someone to call

Building relationships is a core principle of ours. We will be there when you need us most with a guaranteed a fast response time.

Do you need regular help with your website?

If you want us to do your content updates or develop new pages and functionalities an hourly retainer can help.

website maintenance packages

Hourly retainer packages

How do they work?

Getting charged by the minute means you won’t pay for an entire hour of work just to make minor changes to your website. In addition, everything stays under just one invoice, saving time and accounting costs. 

Victor has provided support to my website since June 2020. He is amazing… no job is too big or small…he provides quick and efficient support when I ask him and without the jargon. I recommend his IT support to anyone who needs help on their website. He is professional, responsive and flexible.

WordPress care plan FAQs

Here are some of the most frequently asked questions concerning our WordPress maintenance plans.

Even if you are not making significant changes to the front-end of your website, a lot happens on the back end to keep it functioning properly.

New updates can break your design, hackers will have it easy to get on your website, and with time the overall speed/performance of your site will decrease significantly. Just like a car, any website needs to be properly maintained on a regular basis.

A maintenance plan ensures that all of the above is covered, kept up to date and properly optimised, ensuring that your site runs smoothly and is secure.

Yes, but there will be a minimum £100 charge per request and we won’t be able to give you priority support, which is reserved for care plan clients.

Payments are automated and taken monthly by credit or debit card. We currently use Stripe subscriptions as our payment option.

While every precaution is taken to keep websites safe and secure, nothing you can do to a website will make it 100% safe and secure in the long run.

If your website gets hacked, we will repair it at no additional cost. 

Please note that if your website is not hosted by us, backup restoration is not covered by our maintenance plans, and we will need to contact your hosting company to assist you with the problem. This will be charged at our hourly rate. We would encourage you to check with your hosting company to ensure that you have enough security in place.

It is not rare that updates may break a page layout or even your entire site.

If this happens we will do the fixes at no additional cost.

We do not include, however, fixing bugs and breaks caused due to updates from a third party to the site.

YES.

Just kidding. You don’t have to sign a long-term contract and can cancel at any moment.

If you want to cancel your plan, you only need to provide us 30 days’ notice. This way we can set up your site and migrate it to the hosting service of your choosing and tell you which premium licences to purchase.

Please note that larger or more complex sites may incur additional fees for maintenance. We will notify you if your site is likely to incur additional charges.

If you choose to cancel your plan for any reason, please notify us and give us 30 days’ notice so that we can set you up with a hosting provider of your choosing, advise you on which software premium licences to purchase, and ensure that your website is properly equipped.

Please keep in mind that your final payment will be due after your 30-day notice period, so when you give notice, you will have to make another final payment. And if you want to continue your plan at any point, we’ll be happy to assist you.

You will lose access to our licence to use the plugin, but you can continue to run the premium plugins by purchasing them yourself.

We’re afraid we won’t be able to continue servicing websites that aren’t covered by our website maintenance subscriptions.

Yes, you have the option to upgrade at any moment.

We expect that your company will grow, and we will offer you the tools you need to help your website expand as well.

You do not have to, however, the best approach for us to ensure that your website is well-maintained is to put it on a server that we manage. We’ve encountered far too many clients who have put their websites on the improper hosting, which has hurt their websites and added extra costs in the long run.

When it comes to WordPress hosting, we only use the best because we understand how crucial it is. This is something that is frequently overlooked.

Additionally, if you decide to use your own hosting provider, several of the “security” and “hosting” services we provide would no longer be available, and would need to be dealt with by your hosting provider. We can still do this for you, but as part of our standard hourly rate.

No. It’s an optional part of the support plan.

We are available every day of the week and will reply within your designated time, 48 or 24 hours, depending on your maintenance plan.

Please send us your request to our support email: support@solidwebdesign.co.uk

Of course. We can discuss discounts and customised support packages if you have many sites, or if for example, you have one large site and another smaller one.

Yes we do. We understand your website care requirements may slightly differ to the ones offered due to the nature of your business.

If this is the case, please contact us and we will put together a tailored plan for you.

Absolutely! We love to assist WordPress website owners in keeping their sites safe, secure, and up to date.

But before we can accept your website into one of our Care Plans, we’ll need to conduct an audit. The audit costs £150 and includes two hours of time to tackle any website issues that need to be addressed before we can add you to a plan.

Ready to protect and improve your website?

We offer a 30-minute, no-obligation consultation. Just let us know a few details and we’ll be in touch.

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